Returns/Exchange Policy

Change of mind returns:

Our bags are overflowing with literally everything you need for labour and postpartum, therefore we offer a store credit to the original value of your order, less 30% to cover shipping costs along with perishable and personal care items which Personal Hygiene and Safety regulations prevent us from re-selling.

For your exchange to be granted and a store credit issued:

• The product/s must be returned within 30 days of your order being dispatched.

• The product/s must be in brand new, unopened condition, with all seals intact.

• Please note that partial store credits will be issued for products received with damaged, bent, misshapen, torn or compromised packaging.

• The return cost of shipping of the item is made at your own cost.

If these conditions are not met, we will arrange for the product/s to be sent back and issue an invoice for the return shipping and handling charges.

Store credits have a 12 month expiry from the date of issue and can only be used to purchase products in-stock at www.gotyou.com.au.

 

How to return a change-of-mind item:

• We recommend packing your return into a box with enough cushioning around all the products to ensure a tight fit and prevent movement. 

• Include a written note inside parcel containing your full name and order number so we can correctly identify your return.

• Send parcel via tracked postage. We cannot provide an exchange on packages that are lost or damaged via transit.

• Please send us an email here to let us know the details of your return.

• Please allow up to 5 business days of receiving your return for a Store Credit to be issued.

 

 

Damaged/faulty returns:

Every Hospital Bag is packaged with care, love and a wholeee lotta padding, but sometimes accidents happen in transit! If you order has been damaged in any way, please send us an email at hello@gotyou.com.au with a description of the issue, your order details and photos (so we can work out exactly who needs to get fired 😉) within 48 hours of delivery so we can arrange a replacement ASAP.

For your exchange to be granted and a refund or replacement issued you must:

• Notify us of any damage/fault within 48 hours of receiving your item.

 

How to return a faulty item:

• Notify us of any damage/fault within 48 hours of receiving your by emailing us here.

• You will receive a response from us within 48 hours advising of the next steps in the return in which you may receive a pre-paid printable label for the return of the item so we can further assess the damage (at our own expense).

• A replacement or refund, at your discretion, will be processed within 3 business days of receiving your request or receiving your returned parcel (if the latter is applicable).